Frequently Asked Questions (FAQs)

Welcome to the Rhoback FAQ section! Below are answers to some common questions about our athletic polo shirts and our services. If you have any further inquiries, please don’t hesitate to contact our customer support team at [email protected].

1. What makes Rhoback polo shirts unique? Rhoback polo shirts are crafted using premium materials that offer moisture-wicking properties, UV protection, and exceptional comfort. Our shirts are designed to withstand the demands of an active lifestyle while exuding timeless style.

2. How do I determine my size? To find your perfect fit, please refer to our size guide available on each product page. If you need further assistance, feel free to reach out to our customer support team for personalized sizing recommendations.

3. How do I place an order? To place an order, simply browse our collection of athletic polo shirts, select your desired items, and proceed to checkout. Follow the prompts to enter your shipping and payment information, and you’re all set! If you encounter any issues during the ordering process, please contact us for assistance.

4. What payment methods do you accept? We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. You can also choose to pay via PayPal for added convenience and security.

5. How long does it take to process and ship my order? We typically process orders within 3-5 business days. Once your order has been processed, please allow an additional 10-15 business days for shipping and delivery. Please note that shipping times may vary depending on your location and any potential delays in transit.

6. Do you offer international shipping? Yes, we offer international shipping to select countries. Please note that additional customs fees, taxes, and duties may apply to international orders and are the responsibility of the customer. For more information, please contact our customer support team.

7. What is your return policy? We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your Rhoback polo shirt, you may return it within 30 days of delivery for a full refund or exchange. Please refer to our Return & Refund Policy for detailed instructions on how to initiate a return.

8. How can I contact customer support? You can reach our customer support team via email at [email protected]. We strive to respond to all inquiries promptly and provide assistance with any questions or concerns you may have.

9. Where are you located? Our headquarters are located at 3475 S 99W Corning, California, 96021, United States. While we primarily operate online, we welcome visitors to explore our collection in person by appointment.

Thank you for choosing Rhoback for your athletic polo shirt needs. We appreciate your support and look forward to serving you soon!