Return & Refund Policy

We want you to be completely satisfied with your purchase from Rhoback. If for any reason you are not satisfied with your athletic polo shirt, we offer a straightforward return and refund policy to ensure your peace of mind. Please review the following guidelines:

Returns:

  • You may return unworn, unwashed, and undamaged items within 30 days of the delivery date for a full refund or exchange.
  • All original tags and packaging must be intact and included with your return.
  • To initiate a return, please contact our customer support team at [email protected] to request a Return Authorization (RA) number.
  • Once you receive your RA number, please securely package your item(s) and include the RA number on the outside of the package.
  • Return shipping costs are the responsibility of the customer unless the return is due to a manufacturing defect or an error on our part.

Refunds:

  • Once your return is received and inspected, we will issue a refund to the original method of payment within 5-7 business days.
  • Refunds will be processed for the cost of the returned item(s) minus any shipping fees incurred.

Exchanges:

  • If you would like to exchange your item for a different size or color, please indicate your preference when requesting your RA number.
  • Exchanges are subject to availability. If the desired item is out of stock, a refund will be issued instead.

Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage or defect.
  • We will promptly replace the item at no additional cost to you or issue a full refund, including return shipping fees.

Contact Us: If you have any questions or concerns regarding our return and refund policy, please don’t hesitate to reach out to our customer support team at [email protected]. We are here to assist you and ensure that your experience with Rhoback exceeds your expectations.

Address: 3475 S 99W Corning, California, 96021, United States

Thank you for choosing Rhoback for your athletic polo shirt needs. We appreciate your business and look forward to serving you again in the future!